EXECUTIVE SUMMARY
E-governance plan is a very important initiative of the Iraqi government, which is seeking to implement e-governance in the country.
The Iraqi government – in partnership with the United Nations (UNDP) had a high-level meeting on e-governance in Amman on 13-17 November / 2011.
The purpose of the meeting is to develop performance indicators to monitor and evaluate the e-governance the various Iraqi institutions, were reviewed the Strategic Action Plan for e-Governance based on the results of the evaluation were re-developed and drafted accordingly.
Many of the e-governance initiatives has been applied to the first version of the Strategic Action Plan for e-governance in April 2010, and put an action plan e-Governance to revised vision for the new model transformation that efficient service delivery to the public sector of Iraq, and focused action plan E-Governance ten key elements, identified the main tasks of priority for each one basic ten elements. The elements include the main basic strategic plan of action:
– Education and communication and commitment, human capacity building, com-munication interface standards, institutions and change management, legal framework, communications infrastructure, financial resource management, monitoring and evaluation, deliver services to citizens, data and information systems.
Background
Adoption of E-governance in Iraq is a process of change that will help to expand the fields of citizens and businessmen to participate in the new economy based on knowledge, the customers of e-governance services citizens and business, as well as public administration itself are the constant element. The services will be grouped in the general topics or life events and will be using the language of the daily life of citizens.
– New information and communication contribute to achieving the objectives of good governance. E-governance”: offer a variety of different goals to improve the delivery of government for services to citizens, improved interaction with companies and industries, and empower citizens through access to information, and increase the efficiency of government administration. And can enhance the benefits of transparency, and speed the delivery of public services, and income growth, and reduce corruption, and / or cost reduction.
– Application of electronic means to improve the functioning of the government through improved service delivery is a cornerstone in the modernization of public administration and Governments compete with each other to develop platforms on the Internet to provide services.
At the same time, the focus on institutional capacity-building within the government is the main driver of change within the agenda of “good governance” which include the design of public administration modernization programs
Iraqi definition of e-government
E-government: is the use of information and communication technology for the delivery of government services to citizens, the business sector and civil society organizations
E-governance: is the use of information and communications technology to improve and strengthen the foundations of good governance
Iraqi vision of e-governance
Iraq harnesses ICT tools to improve basic services to all and to promote all-round good governance, including increased public participation, better social equity and justice as well as a general enhancement of the transparency and effectiveness of public institutions in order to build the necessary platform for a competitive, robust and knowledge-based economy.
Strategic goals
Deployment and support of new e-governance services in the provinces so that all citizens access to the promotion of equal opportunities
E- Governance Action Plan for Iraq
E-governance Focused on strategic plan of ten key elements needs to be addressed to highlight and using the transformative information and communication technology.
The ten elements covered by the action plan linked closely together, allowing the opportunity for the implementation of the priority areas in an integrated manner. Activities have been identified priority for each of the core elements of ten on the basis of consultations between multiple stakeholders. These ten elements are:
1. Awareness, communication and commitment
2. Human capacity building
3. Conversational interface standards
4. Institutions and change management
5. Legal Frame
6. Communications infrastructure
7. Management of financial resources
8. Monitoring and Evaluation
9. Delivering services to citizens
10. Data and information systems
E-strategies and sectoral roadmaps
The methodology adopted for the development of e-strategies used throughout the world, including the European Union and developing countries in South-Eastern Europe, the Middle East and India. Based on the following key elements:
– Develop a strategic vision of electronic
– Translate this vision into strategic objectives auction
– Consider the services Maturity Model
– Conduct a gap analysis based on well-known techniques such as e-readiness, and analyze the strengths, weaknesses, opportunities and threats (SWAT), and analysis of information systems and technology, operations and objectives, and management skills and other resources ITPOSMO
– Select a portfolio of initiatives
– Prioritize the implementation of the initiatives on the basis of the importance/ feasibility
– A strategic roadmap electronic.
E-Health
Formulated a strategy and e-Health roadmap vision of electronic health Iraqi as follows:
“Provide excellent health services and efficient and effective for all through the integration of primary health care through the applications and information technology standards and telecommunications developed in order to achieve this vision, we must:
– Provide primary health care services through the use of information and communication technology, which focuses on the citizen
– Exploitation of information and communications technology to ensure the provision of health services to all at affordable prices
– Ensure the integrity of the primary health care with health care providers of secondary and the third part.
– The identification and adoption of relevant standards to ensure the integrity and health information systems based on information and communications technology
– Strengthen the protection of health and health education through the use of information and communication technology in primary health care
– Ensure the best use of information and communication technology
– Support the presence of doctors specializing in health care centers
– Improving the performance of health care centers
– Use of information and communication technology to increase immunization coverage and reduce the rate of morbidity and mortality of children / mothers
– Provide support in the field of information and communication technology to detect infectious diseases
– Provide support in the field of information and communication technology for the early detection of non-communicable diseases
– Provide information and guidance to support the policy and management of health services
– Ensure the participation of the population in dealing with health policy and program development
– Ensure the optimal use of resources invested in the provision of health services in an efficient and effective
– Coordination of the various departments, institutions and bodies within the national health system
– Coordination of health services planning and performance through better integration between the Ministry of Health and provincial
– Promote the improvement of environmental plans and programs.After considering the major gaps that must be addressed and the requirements needed to achieve specific objectives must be:
1. Re-organization of the Ministry of Health in the light of improved coordination between departments of information and communication technology and information and communication technology in the provinces
2. Planning the development of human resources.
3. Training of human resources (administrative and technical)
4. Systems of information and communication technology to support the information and guidance provided to the policy and management of health services
5. Referral System
6. Systems geo-referenced databases
7. Smart card for primary health care
8. Management Information System for primary health care
9. Telemedicine initiative
10. Hospital information system. In the end, leading initiatives were identified following, capable of achieving results in a shorter time:-
a. Prevention and awareness campaigns through the use of information and communication technology in primary health care
b. Integrated medicines, blood banks and other medical databases
c. Customization of electronic doctors, according to the disciplines and the needs of the state
d. Delivery of the Ministry of Health – health departments. Within provinces
e. Customization of electronic training abroad (working at the Ministry of Health)
f. Medical and health advice via mobile phone”
E-Learning
Formulated a strategy and roadmap Iraqi electronic education as follows:
“The use of information and communication technology to enhance the effectiveness and efficiency of the sector” through:
– Raising awareness of leadership and promote the process of planning and decision-making
– Establishment of qualified staff and the creator and producer is able to provide a school environment that allows students to use the Internet with technology
– Rehabilitation and training of teachers and staff to use computers as an effective tool for the transition to e-government
– Automate educational processes of academic and administrative ministry in
– Developing training methods and studies on e-Learning
– Computing curricula and the development of sources of knowledge for all
– Involving parents in the educational process for their children.
After considering the major gaps that must be addressed and the requirements for achieving specific goals, you must do the following:
1. E-school project: enhancing computers and Internet service providers and all school procedures
2. Electronic delivery of certificates for intermediate students
3. Develop the skills of teachers to use ICT
4. Development Project ERP system in the field of human resources management and other
5. Project facilitate the purchase of a laptop for each teacher and to achieve the above goals must work on:
a. Project examination and evaluation of the results of examinations.
b. Registration information system attendance in schools in the province of Baghdad
Electronic Municipal
Formulated a strategy and roadmap municipal electronic Iraq as follows:
“The provision of municipal services with efficiency and effectiveness, according to the needs of the citizen.”
In order to achieve this vision, consider the following objectives:
– Use of information and communication technology to facilitate access to services
– The development of an automated system to enable the Ministry to enhance service delivery
– Use of information and communication technology for the integration of the ministry with the provinces to provide services
– Reduction of the lack of services through projects of information and communication technology related to water and sanitation
– The use of international standards in the implementation of projects to strengthen existing services on ICT
– Improving the quality of people’s lives using modern techniques in urban planning
– The application of information technology tools and communications to monitor and evaluate the use of resources, and reduce water loss and to enhance the efficiency and effectiveness of the water sector and sanitation
– Use monitoring tools based on information and communication technology to ensure water quality standards
– Capacity building based on information and communication technology for all staff
– Strengthen the evidence by water measurement systems based on information and communications technology
– Awareness about rational water consumption and the reduction of desertification.
After considering the major gaps that must be addressed and the requirements needed to achieve specific objectives must work to:
1. Water fee collection project
2. Complaints system project via SMS
3. Project of building permits
4. Water control system based on information and communications technology
5. Drainage control system based on information and communication technology through:
1. Develop unified organizational structure for the database project
2. SYSTEM information and communications technology to track cars, including the monitoring of garbage collection, etc..
To achieve the objectives set out above should work on: –
1. Royal determine project
2. Published maps / plans Cities
3. Raise awareness and exchange knowledge about wasting water and desertification problems
Electronic personal records of citizens
Formulated and Ministry of the Interior Ministry’s vision of electronic as follows:
“The use of information and communication technology to enhance the means of securing and protecting society from errant hackers, and provide better services to the community through the institutions of the ministry.” Through:
– To provide the highest level of services to ensure the protection of the community and provide a stable environment
– Strengthening community confidence in the services provided by the ministry
– Ensure optimum use of the resources of the ministry
– Create a database-to-date and accurate for citizens from birth until his death in a way that facilitates the tasks of other ministries
– Establishment of a modern communications network and a private safe in the ministry allow the exchange and transfer of data between the entities of the Ministry on the one hand and other ministries on the other hand To achieve the foregoing must be: –
1. Establish a register of citizens
2. Electronic justice
3. The issuance of identity cards for public officials and to facilitate the achievement of this should accelerate the implementation of:
1. Electronic visa
2. The broader Integrated Management System (IBMS)
3. Staff training / technical and managerial
Framework of electronic Strategy Plan for local governments
The building on the efforts of the Ministerial Committee for e-governance in the review of the strategic plan for electronic governance:
During the meeting held in November 2011 and in partnership with the United Nations Development Program which has resulted in identifying the Strategic Action Plan for Corporate Governance electronic the next five years, which centered on the ten key elements, identified tasks A key priority for each one of the ten essential elements on the basis of consultations between multiple stakeholders.
This would create a challenge for the local government sector to take into account the effective role to meet the needs of the new Iraq in the information age, and considering the development and developing strategies e-governance own local. Terms that there is already considerable work carried out by local governments in the area of e-governance, prompting necessary to develop a strategic framework mail in all local governments through which the coordination between these various initiatives fully and promote best practices and share experiences. as one of the tools that enable local governments to increase their ability to achieve the results the community desired will be through new technology, where new technology will enable local governments to:
– Providing easy direct access to information and services
– The development of innovative products and services
– To enhance participation of Iraqi citizens in local democracy
– Provide leadership to society initiatives e-Business To this end, the Steering Committee Iraqi e-government and in partnership with United Nations Development Program in Iraq has hosted a public meeting on e-governance and the presence of high-level officials of the local governments of Iraq, to clarify their role in the implementation of e-governance, and includes specific targets for the next meeting:
– Develop frameworks for cooperation and coordination between the central government and local governments, and between local authorities
– Exchange of experiences Iraq in this regard, in addition to see the achievements and challenges in the framework of e-governance
– Discuss issues of importance to the actors in the field of e-governance
– Unanimity on the part of local e-governance strategies in line with the national e-governance strategy and identifies the different roles on the central and local level
The discussion included the need of local governments to move in the strategic direction, and the results you want to achieve, and how they will achieve those results.
This has identified most of the participants the following challenges:
– The need to support local planning processes
– There intersection powers not available powers working on the service departments of local governments
– Lack of appropriate disciplines
– The need to provide a comprehensive vision and strategic plan for local governments electronic
– The need to work on the provision of data and coordination Mabinha
– The need to hold subsequent meetings at the level of local governments to share experiences every six months at least
Priority list of electronic services of local governments
This was from identifying a priority list proposed electronic services thus:
1. Preventive health 2. Deadline for review of the health care centers
3. Registration and Admission for schools
4. Join and university admission
5. Billing services (water, electricity, phone)
6. Taxes
7. Transportation reservations
8. Land Registration
9. Licenses and building permits
10. Services of personal documents (marriage, birth, death)
11. Social welfare network and social salary subsidy
12. Distance Learning
13. Job opportunities
14. Hotel services
15. Electronic voting
16. Complaints
List of priorities for electronic administrative regulations of local governments
1. Delivery system plans of investment projects and the development of local governments
2. Procurement, contracts and tenders
3. Card Standard
4. E-employee card
5. Geographic Information System
6. Electronic Archiving
7. Information base for infrastructure networks and perform maintenance
Strategies and local governments roadmap electronic
To help meet the many challenges of electronic facing development at the local level, supported by the Iraqi government (Ministerial Steering Committee for Corporate E-Governance), with technical support from UNDP, strengthening the capacity of the provinces in the strategic development of the design and development of strategies and roadmaps of ICT to the provinces local based on the best practices of modern applied, as well as leadership development strategies and roadmaps of information and communication technology for the local pioneers provinces. The two provinces were selected Maltin based on the maturity of e-readiness to Dbaa and covering Maysan and Nineveh.
In particular, while the analysis was conducted strengths, weaknesses, opportunities and threats (SWAT) SWOT taking into account the strategic public e-vision and goals, eating analyze information systems and technology, procedures and objectives, skills, management and other resources ITPOSMO SEGMENT follows:
• Agriculture
• Certificates (birth and death)
• Education• Electricity• Health
• Higher Education
• Municipalities
• Provinces
• Communications
• Social Welfare.
As such, after consideration of the key gaps that must be addressed and the requirements needed to achieve specific objectives, local governments Strategists could that have been put to identify 71 different initiative as well as the priorities and the expected time frame.:
– 30 initiative of government services to citizens, and 42 services initiative from the government to the government of the province of Maysan.
– 40 initiatives of government services to citizens, and 21 services from the government initiative of the government of the province of Nineveh.
Official Report:
Summarized and translated by Ayad A. Murad and Mukhlis A. Lateef